FAQs

Do you accept health insurance?

We do not participate directly with insurance plans. However, we’re happy to provide a detailed superbill that you can submit to your insurance company for potential out-of-network reimbursement.

Our decision not to contract with insurance providers is intentional. We believe that meaningful, personalized psychiatric care shouldn’t be rushed, limited, or dictated by insurance requirements. By working outside of those constraints, we’re able to offer thoughtful, in-depth treatment tailored to each individual—rather than one-size-fits-all solutions. This allows us to prioritize quality, connection, and long-term outcomes in a way that insurance-based care often can’t support.

If you have questions about using a superbill or navigating reimbursement, we’re here to help.

How can I access the patient portal?

You can access the patient portal through our website. We’ll provide login details during your first visit.

Who do you treat?

We work with adolescents, college students, and adults who are navigating the unique challenges that come with each stage of life. Whether it’s the emotional intensity of adolescence, the identity shifts and pressures of early adulthood, the complexities of work, relationships, and family life, or the cognitive and emotional transitions that often arise later in life, our team provides compassionate support at every age. We provide compassionate, evidence-based support to help individuals move forward with clarity and confidence.

What conditions do you treat?

We take a comprehensive approach to mental health care, supporting individuals across the lifespan—from adolescence through older adulthood—as they navigate both clinical conditions and life’s natural transitions. We commonly treat concerns such as depression, anxiety, bipolar disorder, ADHD, trauma-related conditions, OCD, and sleep disturbances. We also support individuals experiencing grief, burnout, relationship stress, life transitions, identity shifts, and the emotional challenges that can accompany aging. Our care is grounded in the belief that mental health is deeply connected to physical health, lifestyle, and personal meaning—and we tailor treatment to reflect the whole person, not just the diagnosis.

How do I schedule a consultation?

You can schedule a free of charge 15-minute consultation here. You can chat with Dr. Harmon and learn more about who we are and how we can help.

What should I expect during my first visit?

Your first visit will include a comprehensive evaluation and an opportunity to discuss your goals for treatment. We’ll take time to explore your symptoms, medical and mental health history, lifestyle factors, and any previous treatment experiences. This session is conversational in nature—there’s no rush and no judgment. It’s as much about us getting to know you as it is about you feeling seen, heard, and understood.

We’ll also talk through what you’re hoping to gain from care—whether it’s symptom relief, personal growth, or support during a life transition. By the end of the visit, we’ll begin outlining a personalized plan that may include therapy, medication, or a combination of approaches tailored to your needs and preferences.

Our goal is to make sure you leave that first appointment feeling supported, informed, and empowered to take the next step in your care.

Do you offer telehealth services?

Yes, we offer secure, HIPAA-compliant telehealth appointments for both therapy and medication management. Telehealth allows us to meet with you from the comfort and privacy of your home, office, or wherever you feel most at ease. It’s a flexible, convenient option that can be especially helpful for those with busy schedules, transportation challenges, or who simply prefer to receive care in a familiar setting.

While some patients choose to be seen exclusively via telehealth, others prefer to combine virtual visits with occasional in-person appointments. We’re happy to work with you to find the rhythm that best fits your needs while maintaining high-quality, personalized care.

How do I know if I need to see a psychiatrist?

If you’re struggling with mood, anxiety, focus, sleep, or functioning in daily life—and it’s not getting better on its own—it may be time to consult a psychiatrist. You don’t have to be in crisis to benefit from care.

What’s the difference between a psychiatrist, psychologist, and therapist?

Psychiatrists are medical doctors who can diagnose mental health conditions and prescribe medication.

Psychologists often specialize in psychological testing and therapy, while therapists—such as licensed clinical social workers (LCSWs) or licensed professional counselors (LPCs)—focus on talk therapy but do not prescribe medication.

At Providence Family Psychiatry, Dr. Harmon’s combination of medical expertise and deep empathy often leads patients to continue seeing him beyond medication management. Many choose to work with him for regular weekly therapy—and in some cases, even for couples counseling.

Will I be put on medication right away?

Not necessarily. Treatment starts with a full evaluation. Some patients benefit from therapy alone, while others may find that a combination of therapy and medication works best.

Is everything I say confidential?

Yes. Psychiatrists are bound by strict confidentiality laws. The only exceptions involve safety concerns—like if someone is at risk of harm to themselves or others.

For individuals who require an added layer of discretion—such as public figures, professional athletes, or government officials—Providence Family Psychiatry offers The Sanctuary Program. This specialized service is designed to provide deeply personalized, confidential care in a calming, private setting where trust and emotional safety are paramount. Patients in this program also benefit from significantly enhanced access to their provider, allowing for more flexible scheduling and direct communication as needed.

What sort of testing and assessments do you offer?

We offer cognitive and neurocognitive testing in Charlotte, NC using the Creyos platform — a leading, evidence-based tool for measuring brain function. These interactive assessments evaluate attention, memory, processing speed, reasoning, and executive function, giving us a clearer picture of how your brain is performing day to day.

This type of testing is especially helpful for patients with ADHD, traumatic brain injury (TBI), concussion, dementia, memory loss, or cognitive changes related to anxiety and depression. Results can also support academic accommodations by providing documentation for schools, including 504 plans and IEPs.

Assessments take about 30–45 minutes and can be completed in our office or remotely. The results help us create a personalized treatment plan — whether that means fine-tuning medication, recommending therapy, or supporting long-term brain health and performance.

What if I'm not local to Charlotte?

Good news—you don’t have to be! Dr. Harmon is licensed to see patients virtually in North Carolina, South Carolina, Georgia, and Florida, so you can meet with him from wherever life takes you. Whether you’re at home, away at school, or have moved out of state, you’ll still have access to the same thoughtful, connected care you’d receive in our SouthPark office.

Our virtual visits are secure, easy to join, and a great way to keep your treatment consistent—especially for college students or anyone who’s relocated and wants to maintain that continuity of care with someone who already knows their story.